Accessibility statement

Reviewed 13 October 2026. Kilter Hub aims to provide readable, keyboard-friendly information for a broad audience.

This statement covers the public website, navigation, editorial text, images, contact controls, and documents linked from the site. Accessibility can vary by browser, assistive technology, device, and network. We use progressive improvements rather than claiming that every combination works identically.

1. Our aim

We use semantic headings, descriptive alternative text, visible links, and responsive layouts wherever practical.

Headings are intended to follow a meaningful order, links are written to indicate their destination, and repeated navigation is kept consistent. We review new page templates before publication and avoid relying on colour alone to communicate a distinction. Where a limitation is found, we record it and consider a practical alternative such as clearer text or a direct contact route.

2. Text

Typography is selected for comfortable reading, with generous line spacing and clear contrast between foreground and background.

Text can be resized through browser controls, although very large settings may change the layout. We avoid unnecessary all-capital passages, moving text, and long unbroken lines. Plain language is preferred, and specialist terms are explained when they are necessary to an article. Readers who need a different format may contact the desk and describe the specific passage or page.

3. Navigation

Pages share a consistent header and footer. Mobile navigation is available through a labelled control.

Interactive controls should be reachable by keyboard and should expose a meaningful label to assistive technology. Focus indicators are retained wherever the browser and styling allow. A visitor may skip repeated content using the available structure or browser navigation. If a control cannot be reached or understood, please report its page address and device context so the issue can be reproduced.

4. Images

Editorial images include descriptive alternative text so their purpose is available to people using assistive technology.

Alternative text describes the subject and relevant editorial purpose rather than adding decorative marketing language. Decorative images may be treated differently when they convey no information, while image links retain a description of their destination. Complex visual information is supported with nearby text where practical. A missing, inaccurate, or overly long description can be reported for review.

5. Forms

Contact fields have visible labels and the confirmation message is announced through an accessible live region.

Labels explain the information requested, and required details should be identified before submission. Error messages should be written in text rather than communicated by colour alone. The confirmation message does not disclose the contents of a message to other visitors. If a form cannot be completed with a keyboard, screen reader, or zoom setting, the phone and postal routes provide an alternative.

6. Motion

The site avoids decorative animation and does not require motion to understand content.

Any browser or device transition should not be necessary to reach information. Visitors can use system preferences such as reduced motion where supported. Embedded content may have its own motion controls and accessibility settings, which are governed by its operator. Report a distracting or unexpected movement with the page address and approximate time.

7. Documents

Where a linked document is added, we will seek an accessible HTML alternative or describe its format clearly.

Links should identify whether a document is a PDF or another download and should not imply that a download is required to read essential information. Older documents may have limitations inherited from their source. If an accessible alternative is not available immediately, the editorial desk can provide the relevant information in a different practical format where possible. Documents are reviewed when materially updated.

8. Feedback

Tell us about a barrier by writing to the Kilter address or calling +62 813 5792 4680.

The postal address is Jalan Cendrawasih No. 25, Kebayoran Baru, Jakarta Selatan, 12180, Indonesia. Please identify the page, the barrier, the assistive technology or browser involved, and the outcome you expected, without sharing unnecessary private information. Feedback may be given by a support person or representative. We treat accessibility feedback as a service improvement request.

9. Response

We aim to acknowledge accessibility feedback within 10 business days and assess practical improvements.

We may ask for a short clarification if the issue cannot be reproduced from the initial description. Acknowledgement confirms receipt, not that a particular change has been approved. Where a fix needs a wider redesign, we will explain the interim route and record the issue for the next relevant update. Urgent access needs should be described by telephone as well as in writing.

10. Changes

This statement was updated 13 October 2026 and will be reviewed with significant design changes.

The 13 October 2026 review clarified image descriptions, form feedback, document alternatives, and response timing. Future revisions will include the review date and a plain-language summary of material changes. Earlier feedback may inform template testing without being published as personal information.